RIGHT OF WITHDRAWAL
In accordance with the provisions of Spanish legislation, the client has the right of withdrawal, under which he may return the product received if he finds that it does not meet his expectations. The exercise of this right may be effective within a maximum period of calendar days from receipt.
Due to the nature of the products marketed on this website, the buyer who wishes to exercise his right of withdrawal must not open the product, so that it remains fit for consumption.
In the event that the buyer has opened the product, this right of withdrawal will not apply according to the exclusions contained in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws modified by art. 28 of Law 3/2014, of March 27 in paragraph e).
Nor will this right of withdrawal apply to those goods that may deteriorate or expire quickly, according to the Preferred Consumption Date according to the exclusions contained in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws modified by art. 28 of Law 3/2014, of March 27 in paragraph d).
How to exercise your right of withdrawal
To exercise the right of withdrawal you must communicate your decision to withdraw from the contract through an unequivocal statement through the following ways:
- By sending a communication by postal mail to:
Mactan Trading S.L. at C/ Valdemorillo 16-B P.I. Ventorro del Cano, 28925 Alcorcón, Madrid.
- By sending an email to our email address to:
- Using the model withdrawal form that we put at your disposal, you can send it to us by mail or email.
Consequences of the right of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs without undue delay.
The refund of the purchased amount will be made once the status of the merchandise has been verified and will be made through the same means of payment used for the payment of the order and, in any case, in a maximum of 14 calendar days from the Reliable receipt of the withdrawal request, provided it is Mactan Trading, S.L. who manages the collection of the product. In the event that the buyer returns the product through a transport company of their choice, the period of 14 days will begin to start to compute from when Mactan Trading, S.L. has effective knowledge of the shipment of the merchandise or, if not receiving that information, from the reception of the product.
You must return or deliver the goods directly to us, without undue delay and, in any case, no later than within 14 calendar days from the date on which you communicate your decision of withdrawal from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.
RETURNING A DEFECTIVE PRODUCT
In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, he/she will be entitled to the return of the product, informing MACTAN TRADING S.L. of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
MACTAN TRADING S.L. undertakes to bear the cost of the return and to replace the product for a new one in accordance with conditions accepted at the time of sale.
In case of a defective product, the seller must proceed, to the appropriate replacement, reduction of the price or termination of the contract, steps that will be free for the consumer and user.
Taking into account that the website sells services that have a life span of less than two years, which are those provided by the regulations regarding consumption to deal with non-compliance, these guarantees will be applied taking into account the nature of the goods sold on the website or complete the information on terms and peculiarities of the guarantees with the following contained in Article 116 of the TRLGDCU (Conformity of the products with the contract):
"1. Unless proven otherwise, the products will be understood to be in conformity with the contract as long as they fulfill all the requirements that are expressed below:
a) They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user.
b) Are suitable for the uses to which products of the same type are ordinarily used for.
c) Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product (...). "