General Conditions



Information before contractual process

These General Conditions regulate the acquisition of the products offered on the website, which is owned by MACTAN TRADIN SL with CIF B87518692 and fiscal address at CALLE VALDEMORILLO 16-B 28925, ALCORCÓN, MADRID, SPAIN.
The acquisition of any of the products entails the full and unreserved acceptance of each and every one of the General Conditions that are indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when purchasing certain products.
These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding with the acquisition of any of the products offered.

The general conditions of contracting regulate the relation of online sale between MACTAN TRADING SL and the user or client, in agreement with the legal stipulations, especially, Decree Law 7/1998, of the 13th of April, about the General Conditions of Contracting, the Decree Law 3/2014, of 27th of March in which modifies the text founded in the General Law of Consumers and Users' Defense, the regulation applicable in the Personal Data Protection Law 7/1996, of 15th of January of Ordinance of Retail and Commerce and the Decree Law 34/2002 of 11th of July, about the Social Service of Electronic Information and Commerce.


MACTAN TRADING SL reserves the right to make the necessary changes as it sees fit, without any preadvise, in the General Conditions. These changes can be done (on its websites) through any admissible form and will comply through the time when the website is already published. Notwithstanding, MACTAN TRADING SL reserves the right to apply, in some specific cases, Particular Conditions of Transaction with preferences over the current General Conditions when it sees fit.


The objective of the website is the sale of food products. All fresh products are made and distributed by Carnicería Félix Sánchez, Casavieja (Ávila), RGSEAA: 002009 / AV.

The duration of the contract is linked with the product delivery without prejudice to the right of withdrawal.

With that said, you can subscribe to the newsletter in order to receive information regarding product promotions or general información which could be of your interest.
As the user or client, you expressly declare to know, understand and accept the user conditions and these general conditions of transaction. In the same way, you declare to be of legal age and possess legal capacity to access the websites of MACTAN TRADING SL and to transact within them.


In order to acquire our products, you can refer to the corresponding sections of our online store.

In accordance with the provisions of the current and applicable regulations on Personal Data Protection, MACTAN TRADING SL informs users that personal data collected during the registration and subsequent purchase process will be entered into a database under their responsibility, in order to process these actions by the user and manage subsequent actions derived from them. Likewise, MACTAN TRADING SL informs of the possibility of exercising the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data by writing to the address C/ VALDEMORILLO 16-B P.I. VENTORRO DEL CANO, 28925 ALCORCÓN, MADRID or via email

We inform you that the processing of your data is legitimized by your consent and / or the contractual relationship we have with you.

During the purchase process you can register as a customer by providing an email and a password or buy as a guest without registering. This data will not be public. You are responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a customer, not being able to transfer them to another. You can modify the information registered at any time, in your client area. In this same section you will have access to a history of your orders, this is only a query section.
Once the purchase process is finished, the client will receive a confirmation of it by email. It is essential that during the purchase process the user indicates a valid email. If within 24 hours of the completion of the order you do not receive the confirmation then please contact MACTAN TRADING SL at the customer service telephone number +34609 87 62 90 or by email

All the contest in the website in is Spanish and English.

 The scope of this web page is from the Iberian Peninsula

To communicate with us, we put at your disposal different means of contact that we detail below:
• Phone: 609876290 - From Monday to Friday from 10:00 to 18:00
• Email: - customer service.
• Postal address: C / Valdemorillo 16-B 28925 Alcorcón, Madrid
• Email: - claims.
All notifications and communications between users and MACTAN TRADIN SL will be considered effective, for all purposes, when they are made through any of the means detailed above.

Purchasing process

To make any purchase on, the customer must be of legal age.
The steps to follow to make the purchase are:
1. Select the button to add the product you want to purchase to the cart, at that moment the product appears in the cart. You can add more than one product to the cart.
2. Place the mouse over the cart icon, the buttons to view the cart and complete the purchase will appear. Check the finalize purchase button.
3. In the following field you can include the billing and delivery information and the different forms of payment.
4. Once you have filled in all the mandatory fields and chosen the payment method, click on the "Place the order" button and with this action you have completed the purchase.
The data related to the purchase will be stored in a computerized form for the time required by law.
Likewise, it is recommended that the client print and / or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt sent by MACTAN TRADING SL by email.


The invoice will be sent by email or on paper with the package as indicated by the customer at the time of ordering.
You can, at any time, modify this shipping method by sending an email to

Promotions and their Validity

In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.
In compliance with current regulations, MACTAN TRADING SL offers information on all items for sale, their characteristics and prices. In this way, the products offered at any time by the web will be governed by the General Conditions of Contract in force in each case.

Essential Characteristics of the Products

The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer itself. The characteristics of the products observable in the photograph may vary due to the nature of the products marketed. In the characteristics it is identified.

All the products offered on the website enjoy the legal guarantee of the supplier. MACTAN TRADING SL has an post-sales customer service, while the warranty is in force, the customer can execute it by contacting the establishment of MACTAN TRADING SL, post-sales service, by email to or to the points established by the supplier. In case of doubt you can contact the customer service telephone number +34609 87 62 90 or by email


All the products indicate a sales price in Euros which include the Value Added Tax (VAT)
The applicable VAT is:
- 4% in rice
- 21% Alcohol
- 10% other products

It will always be indicated if there is any other tax applicable, which will be marked (IGIC or IPSI).


Delivery Costs
MACTAN TRADING SL only makes shipments in Peninsula, Spain and Portugal. Shipping costs will be applied depending on the type of product, the shipping area, size and weight. They will be specified before finalizing the order.

Products with shipping to Spain that do not require cold transport for shipment:
Orders that exceed 39 Euros, the postage will be free, if the purchase is less than € 39 the cost is € 4.95
The distribution of products is done through TIPSA.

Products with shipping to Spain that require cold transport for shipment:
Products that require the shipment to be carried out by cold transport, the shipment will be made through SEUR FRIO, with controlled temperature, guaranteeing that the cold chain is not broken. Deliveries are always preferably before 1:30 p.m. so that the order reaches the best conditions.

Orders that exceed 95 Euros, the postage will be free, if the purchase is less than € 95 the cost is € 8,90

Products with shipping to Portugal that do not require cold transport for shipment:
Orders that exceed 50 Euros, the postage will be free, if the purchase is less than € 50 the cost is € 7,50.

Order Execution

MACTAN TRADING SL undertakes to deliver the order within 2-3 days, from the day after the order, depending on the type of product that is sent.
If the shipment does not require cold transport, the delivery time is 1-2 days.
If you require cold transport, the delivery time is 2-3 days.


The client can pay the order amount opting for any of the following options. During the process of purchase, a payment option must be selected :

All operations involving the transmission of personal or bank data are performed using a secured environment, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information you transmit travels encrypted through the network.

Likewise, the data on your card are entered directly on the bank's website, on the POS (Point of Sale Terminal) and are not entered or registered on any MACTAN TRADING SL server.

When paying with a VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Security Code that matches the last three digits of the number printed in Italic on the back of your VISA card or MASTERCARD, thus offering more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-credit entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having the exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that remains to be the obligation of MACTAN TRADING SL to compensate for the damages caused as a result of said cancellation.


- PayPal

Paypal allows to send payments on the Internet in a safe and convenient way. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information on PayPal.

- Wire transfer

Once your order is finished, the bank details will be shown on the screen so you can make the transfer and you will also receive an email with this information.

  • Bank entity: CaixaBank
  • Beneficiary: Mactan Trading SL
  • IBAN: ES98 2100 1319 7313 0051 7023
  • Remarks: Order code

Once you have made the transfer, please send us an email with proof of payment to Once the payment has been done, we will proceed to send your order.
Keep in mind that bank transfers take 1 to 2 business days to take effect depending on your bank.
If within 7 days the transfer has not been made, we will proceed to cancel your order.

The availability of the products offered by MACTAN TRADING SL may vary depending on customer demand. Although MACTAN TRADING SL updates the stock periodically, the product requested by the customer could be sold out at that time. In case of non-execution due to unavailability, MACTAN TRADING SL, at the time it becomes aware of this situation, will notify the customer, by means of an email. The period of this communication will not exceed the maximum period of 30 days. MACTAN TRADING SL may give the double option of: supplying the customer without a price increase, a product with similar or superior quality characteristics or, unless justified by MACTAN TRADING SL within this same period, returning the same sum of the order canceled.


Right of Withdrawal, Returns and Claims

Right of Withdrawal

In accordance with the provisions of Spanish legislation, the client has the right of withdrawal, under which he may return the product received if he finds that it does not meet his expectations. The exercise of this right may be effective within a maximum period of calendar days from receipt.

Due to the nature of the products marketed on this website, the buyer who wishes to exercise his right of withdrawal must not open the product, so that it remains fit for consumption.
In the event that the buyer has opened the product, this right of withdrawal will not apply according to the exclusions contained in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws modified by art. 28 of Law 3/2014, of March 27 in paragraph e).
Nor will this right of withdrawal apply to those goods that may deteriorate or expire quickly, according to the Preferred Consumption Date according to the exclusions contained in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws modified by art. 28 of Law 3/2014, of March 27 in paragraph d).

How to exercise your right of withdrawal

To exercise the right of withdrawal you must communicate your decision to withdraw from the contract through an unequivocal statement through the following ways:

- By sending a communication by postal mail to Mactan Trading S.L. at C/ Valdemorillo 16-B P.I. Ventorro del Cano, 28925 Alcorcón, Madrid.
- By sending an email to our email address to
- Using the model withdrawal form that we put at your disposal, you can send it to us by mail or email. (Download form).

How to exercise the right of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs without undue delay.

The refund of the purchased amount will be made once the status of the merchandise has been verified and will be made through the same means of payment used for the payment of the order and, in any case, in a maximum of 14 calendar days from the Reliable receipt of the withdrawal request, provided it is Mactan Trading, S.L. who manages the collection of the product. In the event that the buyer returns the product through a transport company of their choice, the period of 14 days will begin to start to compute from when Mactan Trading, S.L. has effective knowledge of the shipment of the merchandise or, if not receiving that information, from the reception of the product.

You must return or deliver the goods directly to us, without undue delay and, in any case, no later than within 14 calendar days from the date on which you communicate your decision of withdrawal from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods.

Returning a defective product.
In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, he/she will be entitled to the return of the product, informing MACTAN TRADING S.L. of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

MACTAN TRADING S.L. undertakes to bear the cost of the return and to replace the product for a new one in accordance with conditions accepted at the time of sale.

In case of a defective product, the seller must proceed, to the appropriate replacement, reduction of the price or termination of the contract, steps that will be free for the consumer and user.

Taking into account that the website sells services that have a life span of less than two years, which are those provided by the regulations regarding consumption to deal with non-compliance, these guarantees will be applied taking into account the nature of the goods sold on the website or complete the information on terms and peculiarities of the guarantees with the following contained in Article 116 of the TRLGDCU (Conformity of the products with the contract):

"1. Unless proven otherwise, the products will be understood to be in conformity with the contract as long as they fulfill all the requirements that are expressed below:
a) They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user.
b) Are suitable for the uses to which products of the same type are ordinarily used for.
c) Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product (...). "


Likewise, MACTAN TRADING SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and contents or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. MACTAN TRADING SL is domiciled in MADRID, Spain.

The language used will be Spanish

Our entity is a member of Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain).
For more information:

These general conditions are ruled by the Spanish Law. Likewise, in compliance with the provisions of the Law on Alternative Dispute Resolution, we inform consumers that, as an adhered entity and in the terms of the Code of Conduct, users may go to Confianza Online for the alternative resolution of eventual controversies (https :// If these refer to electronic transactions with consumers, or data protection when they are related to this area, the claims will be resolved by the Confidence Online Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims deal with digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the European Union's online dispute resolution platform by following this link:

 Data Protection
You can check our Privacy Policy at:


MACTAN TRADING SL may, at any time and without prior notice, modify these General Conditions by publishing said modifications on the Web so that they can be known by USERS always before visiting the Portal or purchasing the goods. offered. The USER acknowledges that the acceptance of these conditions will imply the use of the services and the Portal in accordance with the Law. The use of the Web for illegal purposes or not authorized by these terms and communications is prohibited.
All the commercialization contained in the web, as well as its graphic design and the codes used, are protected by copyright or other protection rights contained in Royal Legislative Decree 1/1996, of April 12, which approves the Consolidated Text of the Intellectual Property Law. These rights belong exclusively to MACTAN TRADING SL, therefore, any act of reproduction, distribution, transformation or public communication is expressly excluded, as well as any type of assignment, of all or part of the content of this site, and in general of any object that according to current legislation is protectable by intellectual property regulations.
All trademarks, logos and anagrams displayed on this site are the property of MACTAN TRADING SL. The use, without prior consent, of any element of the website that is subject to protection in accordance with current legislation on industrial property is expressly prohibited. In particular, trademarks, trade names, establishment signs, names, logos, slogans or any type of distinctive sign belonging to MACTAN TRADING SL may not be used without the written permission of MACTAN TRADING SL.